Refund policy

Last Updated: August 29, 2026

Thank you for shopping with Lovelycedar. We want you to feel confident when placing an order with us. Please review this Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept eligible return requests made within 30 days after the order is marked as delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, unwashed, and in the same condition in which it was received;
  • Include all original packaging, tags, accessories, manuals, and promotional items, where applicable;
  • Show no signs of use, damage, alteration, contamination, or improper handling;
  • Be accompanied by valid proof of purchase.

Items that do not meet these requirements may be refused or may be subject to a deduction in refund value to the extent permitted by applicable law.

2. Return Authorization Required

Customers must contact us before returning any item.

To request a return, email:

GeorgianaZapp31395@hotmail.com

Please include:

  • Your full name;
  • Order number;
  • Email address used for the order;
  • Item(s) you wish to return;
  • Reason for the return;
  • Photos or videos where relevant.

Please do not return any item without receiving return instructions from us first.

Items sent back without prior authorization, sent to an incorrect address, or sent in a manner inconsistent with our return instructions may not be accepted.

3. Return Shipping Costs

For returns caused by a change of mind, ordering the wrong item, incorrect size selection, or other reasons not attributable to Lovelycedar, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

If we confirm that an item was defective, materially damaged before delivery, or materially different from what was ordered, we will provide an appropriate resolution, which may include a replacement, partial refund, full refund, or return arrangement depending on the circumstances.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at:

GeorgianaZapp31395@hotmail.com

Please provide clear photographs or video showing:

  • The product;
  • The packaging;
  • The shipping label;
  • The defect, damage, or incorrect item.

We may request additional information reasonably necessary to investigate the claim.

Please keep the product and all original packaging until the claim has been resolved.

5. Non-Returnable Items

The following items may not be eligible for return unless defective or otherwise required by applicable law:

  • Personalized or customized products;
  • Products made specifically to a customer's specifications;
  • Perishable goods;
  • Products that cannot be returned for hygiene, health, or safety reasons after opening or use;
  • Gift cards;
  • Digital goods or downloadable products;
  • Items clearly identified as final sale before purchase.

Nothing in this section limits any non-waivable rights available under applicable consumer protection law.

6. Exchanges

We do not guarantee direct exchanges.

When an exchange is approved, we may ask you to return the original item and place a new order for the replacement item.

For defective or incorrect items, we may offer a replacement without requiring a new purchase.

7. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Please allow approximately 5–10 business days after we process the refund for it to appear in your account. Your bank, card issuer, or payment provider may require additional processing time.

We are not responsible for delays caused by banks or payment providers after the refund has been submitted.

8. Partial Refunds

Where permitted by law, a partial refund may be issued if:

  • The product has been used beyond what is reasonably necessary to inspect it;
  • Original packaging, accessories, parts, or promotional items are missing;
  • The item has been damaged after delivery;
  • The returned item has materially diminished in value due to customer handling.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation is not guaranteed.

Once an order has entered processing, fulfillment, or shipping, we may be unable to cancel or modify it.

If an order has already shipped, the customer may need to wait until delivery and then follow the return procedure described in this policy.

10. Refused, Unclaimed, or Undeliverable Packages

If an order is returned because:

  • The customer refused delivery;
  • The package was not collected;
  • An incorrect or incomplete address was provided;
  • Delivery attempts were unsuccessful due to circumstances attributable to the recipient;

any additional shipping, return, handling, or reshipment costs may be deducted from the refund or charged before reshipment, to the extent permitted by law.

11. Chargebacks and Payment Disputes

If you experience any problem with your order, we encourage you to contact us first so we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically establish entitlement to a refund. We reserve the right to provide order records, tracking information, correspondence, delivery confirmation, and other relevant evidence to the payment provider when responding to a payment dispute.

Nothing in this section restricts any lawful right to dispute an unauthorized or improper charge.

12. Contact

For return or refund questions:

Lovelycedar
Website: lovelycedar.com
Email: GeorgianaZapp31395@hotmail.com
Owner / Operator: FERREE NINA